How to interpret marginal willingness to pay (MWTP)


Generally, marginal willingness to pay (MWTP) is the amount of money your customers are willing to pay for a particular feature of your product (i.e., how much your customers are ready to pay for an upgrade from feature A to feature B, extra to the price they are already paying now). The word ‘marginal’ refers to the fact that MWTP is always relative to a baseline, which is your baseline product (with various baseline features specified) placed in a market with other competitors.

Conjoint studies are well-suited to the calculation of MWTP. In fact, multiple ways to conceptualise and calculate MWTP have been developed. Conjoint.ly offers two ways to do the calculation:

  • Market Value of Attribute Improvement (MVAI) - for studies where there are competitive products;
  • Standard MWTP - for studies of a single product in isolation from other products.

Market Value of Attribute Improvement (MVAI)

Market Value of Attribute Improvement (MVAI) was developed in 2002 by Elie Ofek and V. “Seenu” Srinivasan. It is defined as:

  • the amount of money by which you can increase the price of your product,
  • upgrading from one feature (level) to another feature (level of the same attribute),
  • but keeping your share of preference constant.

Let’s use an example of mobile phone plans. We will consider three attributes (mobile data, international minutes and SMS), each with a different number of levels (in addition to the price attribute, which is required for MWTP to work). First, we need to consider the various offerings that are present on the market. The table below presents a hypothetical set of competitors.

Brand Monthly fee Mobile data inclusion International calls inclusion SMS inclusion Share of preference
Telstra $49.00 500MB 0 min 300 messages 30%
Vodafone $39.00 10GB 90 min Unlimited text 20%
Optus $45.00 Unlimited 300 min Unlimited text 25%
None of the above 25%
Total 100%

Once we know who the competitors are, we can analyse MVAI. The chart below was created with the use of Conjoint.ly for the brand “Telstra”. It suggests, for example, that:

  • If Telstra upgrades from 500MB to 1GB of data inclusion, it can charge up to $17 extra for the plan, keeping its share of preference constant.
  • If Telstra includes 300 minutes of international calls, it can charge up to ~$2 extra for the plan (again, while keeping its share of preference constant).
  • If Telstra switches to unlimited text, it can increase the price by $14 (again, while keeping its share of preference constant).


Importantly, MVAI is not necessarily how much a particular feature is worth to the current customers of the brand, but rather how much is it worth to the whole market (because the brand may lose some current customers but gain others who might be more willing to pay for the feature).

Standard MWTP

Standard MWTP is useful in situations where you want to get a directional estimate for willingness to pay for a feature and your study does not include competitive brands. Mathematically, it is defined as marginal rate of substitution of feature for price:

where:

  • is the standard marginal willingness to pay of feature ,
  • is the value (mean coefficient) of feature ,
  • is the value (mean coefficient) of price.

A negative value of MWTP means that the feature is less preferred by the customer than the baseline. Therefore customers need to have a reduction in price to compensate for the downgrade to the inferior feature.

Requirements for MWTP

In order for this feature work, a few conditions need to be met:

  • There must be a price attribute in your study.
  • None of the values of price should be zero (because zero is a special price).
  • If there are more than two price levels, they should have approximately equal gaps between them.
  • Prices should be either all positive or all negative.
  • Conjoint.ly will perform additional checks once we get responses from the participants that might disallow the calculation of marginal willingness to pay (for example, if we detect that a middle of the range price level is preferred over both low and high prices).

Please note that MWTP is currently included in generic experiments. If you require to calculate it in a brand-specific experiment, please contact us for a quote.